Contact Builders Mutual

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Phone Numbers

Billing and Policy Inquiry 800-809-4859
Report a Claim 800-809-4862 , or visit our claims center for other options to submit claims online.
Manage your Claim 800-809-4861
Customer Contact Center 800-809-4859 Monday through Friday, 8am-6pm ET.
Claims Fax 919-227-0204
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Policyholder Chat

Chat is available for policyholders ONLY during business hours, Monday through Friday, 8am-6pm ET.
To access Chat:
  1. Log in to your account.
  2. Click the green “Chat Now!” button at the bottom of the webpage.
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Mailing Addresses

Builders Mutual Insurance Company
PO Box 150005
Raleigh, NC 27624-0005
Builders Mutual Insurance Company
PO Box 150006
Raleigh, NC 27624-0006
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We appreciate your interest in Builders Mutual. Feel free to contact us for any reason regarding a specific question, information about your policy or commentary about our website.

Send an Email

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Do you suspect fraud on your job-site? Or are you absolutely certain? Let us know about it, and we’ll take the appropriate measures.


We may pay up to $10,000 as an additional amount of insurance for information which leads to conviction in connection with a Covered Cause of Loss. The Named Insured and their employees are not eligible under this Additional Coverage. Contact Builders Mutual for more details.

Report Fraud

Corporate Headquarters

Builders Mutual
5580 Centerview Dr.
Raleigh, NC 27606