Claims Center

Report a claim in minutes.

Submit a claim or view claim history
Note you must be logged in as an Agent or a Policyholder
Submit a claim by phone
Call our Claims Center at 800-809-4862.
Submit a claim by email
Send an email to
Claim Forms and Documents
View and download claim forms and documents

MedCall Telehealth

Builders Mutual partners with MedCall to offer 24/7, on-demand, phone and video-based emergency medical services to Builders Mutual policyholders who may have experienced a workplace injury.

If you are interested in establishing a telehealth program, please call the Builders Mutual Claims Department at 800-809-4859 for more information.

Builders Mutual is always looking out for its customers. We do our best to help you prevent claims through educational materials and safety training, but accidents happen. When they do, you can rely on our claims department to respond with unparalleled service, speed and individual attention.

  • Supporting you every step of the way

    Accidents happen, and when they do, you can rely on the Builders Mutual claims department to respond with unparalleled service, speed, and individual attention. Policyholders are assigned a single point of contact who handles your claims from beginning to end. We will thoroughly review your workers’ medical bills and case documents, strive to get your vehicles back on the road and equipment back in working order, and protect your interests in costly litigation.

  • Time is money

    Waiting to report a claim can impact everyone involved. For starters, the longer you wait, the more difficult it is to investigate the claim. Early reporting results in better evidence, which helps adjusters better evaluate the claim.

    In general, the longer you wait to file a claim, the greater exposure you risk. While we can’t remove all the dangers from construction, we can help you better protect the interests of your crew and your company when an accident occurs. We urge you to report all claims as soon as possible, and we make it easy to do so with our efficient claims process.

  • Setting expectations for exceptional service

    Once your claim is submitted, we will follow up with you within one business day either by mail or phone, to provide you with your claim number and your adjuster’s name and contact information. Your adjuster will maintain contact with you and communicate the decision to all impacted parties.

800-809-4859 Call us for more information