We understand the growing concern surrounding coronavirus (COVID-19) across our communities, and our hearts go out to all those who've been impacted. To help keep you informed on the latest developments, we have compiled a list of recent service updates and related resources. This page will be updated as new information becomes available.
Report work-related incidents involving COVID-19 through the normal claims reporting process. Our position on COVID-19 can be reviewed here.
We recognize that these are difficult times for the construction industry and many of our customers will experience issues with cash flow as projects slow or potentially come to a halt. If this situation has created financial strain for your business, we encourage you to talk to your agent or to a representative in our Customer Contact Center. We have also provided the information below to help you with options:
In-person physical audit appointments have been suspended. Any scheduled in-person physical audit appointments will be converted to remote audit appointments. The remote audit process will follow these steps:
For questions regarding your audit, please contact Premium Audit: firstname.lastname@example.org.
All risk management training classes have been temporarily suspended. Please reach out to Sean Purcell, risk management technical manager, email@example.com, with any questions. In the interim, the following resources are available for a variety of training options:
We will continue to provide risk management surveys. This process has been revised to ensure that you are comfortable with risk management staff visiting your job-sites and we will ask in advance when setting up survey appointments. For comprehensive surveys, usually done in a client’s office, all information gathering will be completed by phone with a mandatory job-site visit to follow. If you would prefer to have an in-person meeting, it will be held in an open environment.